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Impulse Control 500 1 week old - right jog tighter than left

User Experience Team


1523 Berichten
Gepost op 04/18/21 aan 15:26:25
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Canada
  • DJControl Inpulse 300
  • DJControl Inpulse 500
  • DJ Console 4-Mx
  • Djuced
  • VirtualDJ
  • Serato
  • Traktor
Hello FutureWizard,

I have experimented this issue twice, once on a device of another brand (whose friction was in the shaft), and once on a Hercules DJ Console 4-Mx (whose friction was in ball bearings), and in both cases, warming up the device, then moving fast the platter once the device is warm solved gradually the issue in coming to the same friction on both jog wheels.
A friction increase when the temperature decreases is normal, the target is to get a similar friction on both platters.

If you think the friction is not improving, you should contact Hercules technical support to ask for an exchange.
I really do not suggest disassembling a DJControl Inpulse 500 unit which is still under warranty. 

Futurewizard


10 Berichten
Gepost op 04/18/21 aan 23:17:15
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USA
  • DJControl Inpulse 500
  • Djuced
  • VirtualDJ
Ok, I'll try leaving it outside in the sun again. 

 I'm annoyed that this is even a thing.  I hope I don't need to leave my 500 in the sun before shows. 

I'll try again tomorrow but it's giving me a bit of buyer's remorse


I like Jungle music.

User Experience Team


1523 Berichten
Gepost op 04/19/21 aan 19:03:57
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Canada
  • DJControl Inpulse 300
  • DJControl Inpulse 500
  • DJ Console 4-Mx
  • Djuced
  • VirtualDJ
  • Serato
  • Traktor
Hello,

I can propose another technical process I can send via the forum private messaging system, but as the forum does not display you in the users list, I suppose in your profile the birth date states you are below 18, and then you have no access to the forum private messaging area.

Please confirm you are below 18, and if it is the case: 
- I send my suggestion of process to Hercules technical support (you sent them a message 1 week ago), 
- and then Hercules technical support forwards you my suggestion,
as this communication path complies with the security rules of the forum.

Futurewizard


10 Berichten
Gepost op 04/20/21 aan 04:25:08
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0
QUOTE
USA
  • DJControl Inpulse 500
  • Djuced
  • VirtualDJ
Hi there - Yes, I am over 18.  I don't see the option to change my DOB via "My Space" but I'll dig around, thank you.  
Edit - I had myself hidden from the list.  I've enabled it and you should be able to PM me.  My email is fine too.  Let me know if you need it .  I opened up a case a week ago but I haven't h baeardck, so I came to the forum.  Should I open another case with Herc?


I like Jungle music.

User Experience Team


1523 Berichten
Gepost op 04/20/21 aan 11:09:01
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0
QUOTE
Canada
  • DJControl Inpulse 300
  • DJControl Inpulse 500
  • DJ Console 4-Mx
  • Djuced
  • VirtualDJ
  • Serato
  • Traktor
Hello,

It is perfect, I see you in the user list, so please accept my invitation on
https://www.herculesdjmixroom.com/en-us/account/friends/

Futurewizard


10 Berichten
Gepost op 04/20/21 aan 21:08:28
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0
QUOTE
USA
  • DJControl Inpulse 500
  • Djuced
  • VirtualDJ
Thanks :) This forum has been very helpful.  I've accepted the request.


I like Jungle music.