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Hercules Jogvision

DJ.PARRA1305


2 Messages
Posté le 11/20/20 à 21:27:19
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0
CITER
Spain
Hola muy buenas, llevo mucho tiempo con platos y me han dado la Hercules Jogvision. Pero tengo un problema, la he configurado con mi portatil pero cuando llevo entre 10 y 12 minutos se me apaga la controladora. Nunca he usado una, siempre he sido de platos. alguien me puede decir si se sabe que problema puede ser? muchas gracias

User Experience Team


1608 Messages
Posté le 01/24/21 à 18:34:17
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0
CITER
Canada
  • DJControl Inpulse 300
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Hello,

Welcome on the forum.
Please describe your configuration in completing your profile in "My Space"> "My Profile" https://www.herculesdjmixroom.com/en-us/account/informations/ .
  - In "Hercules equipment in use", please check your Dj controller, DJControl Jogvision,
  - In "Software in use", check your DJ software, Serato for example,
  - In "Describe your equipment": describe your computer brand and model, CPU, quantity of RAM, version of Windows (for example Windows 10 64-bit version 1909) or macOS (for example 10.15.6), version of DJConsole Series driver package, the version number of the DJ software as Serato DJ Pro 2.3.7.

If your computer has an antivirus, please check if you get this disconnection issue also when the antivirus is off.
Please try to add a USB hub powered bu a powezr adapter between the computer and the DJControl Jogvision.
Please check if the power adapter of the DJControl Jogvision is the one with Hercules logo. If it has not Hercules logo, please make sure :
- it is a regulated power adapter (a power adapter below 10 euros is generally not regulated)
- its power is 7.5V and 1A at least (a 7.5v 2A regulated power adapter also works).