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PROBLEM WITH HERCULES DJ CONSOLE 4-MX

seuth


1 Messages
Posted on 12/28/22 at 05:07:58
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Chile
Hello everyone
I have a problem with my console 4-MX, the console doesn't start and my pc doesn't recognise it
I have tried every single solution on the internet and i couldn't manage to fix it

When I
connect to the pc USB the MIC LED lights up and after a while goes out
Like on this video:
http://cafe-chocolate.pl/dokumenty/hercules.MOV

im hoping it can be solved, i wanna use it
Thanks

User Experience Team


2159 Messages
Posted on 12/30/22 at 11:39:15
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Canada
  • DJControl Inpulse 300
  • DJControl Inpulse 500
  • DJ Console 4-Mx
  • Serato
  • Djuced
  • VirtualDJ
  • Traktor
Hello Seuth,


Welcome to the forum.

Please read the hardware forum post-it (1st discussion) here.
I doubt when you "tried every solution on the internet" since, if you had read/accepted the messages on this forum regarding DJConsole 4-Mx non detection issue

a) you would have completed your profile the needed technical information : in "Describe your equipment", you are asked to write
  • computer brand and model, CPU, RAM, as Microsoft Surface Pro 7+ Core i5-1135G7 2.4 GHz, 8 GB RAM
  • version of Windows or macOS as Windows 11 22H2
  • version of DJConsole Series driver package (as 2022_HDJS_1)
  • USB : as USB type A, or USB-C, or USB Hub (as D-Link DUB-H7 USB hub+power)
  • DJ software version as Djuced 5.3.5
as this need to provide this technical information is repeated multiple times on this forum, since if a computer peripheral is not detected on a computer, knowing the technical information about the computer is needed.

b) you would have written what you have tried, at least among the basic processes:
- Have you tried with a powered USB hub?
- Have you tried with a shorter USB 3 cable? 
- Have you tried on another PC/Mac (and precise the other computer brand & model, operating system, type of USB port, version of DJConsole driver package)?
since these processes are proposed on Hercules support web page warning

Joelf


4 Messages
Posted on 01/06/23 at 18:51:01
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India
  • DJ Console 4-Mx
  • VirtualDJ
Hello everyone
I have a problem with my console 4-MX, the console doesn't start and my pc doesn't recognise it
I have tried every single solution on the internet and i couldn't manage to fix it
When I connect to the pc USB the MIC LED lights up and after a while goes out