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Inpulse 500 Not Working - Only Beatmatch Guide Lighting Up

nidasheikh


2 Messages
Posted on 09/07/22 at 20:57:11
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USA
  • DJControl Inpulse 500
  • Serato
  • Djuced
Have been using the Inpulse 500 since many months.

I connected it today to the same laptop which I use it with, and upon connecting the USB cable to the laptop, only the 'Beatmatch Guide'is lighting up (picture attached).

The other controls are not working or lighting up like it usually does when connected to the laptop. This has happened a couple of times before, but is usually fixed by reconnecting the USB cable.

I have tried restarting the laptop, uninstalling and then reinstalling the firemware, updated to the latest firmware, but the issue persists.

Even the 'DJHerculesMix Series Tray Agent' recognizes that the Controller is connected, but the controller is not working (besides the red light on the Beatmatch Guide).

Please assist, as I have a gig coming up in a couple of days. Thanks!

User Experience Team


2013 Messages
Posted on 09/08/22 at 12:45:09
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Canada
  • DJControl Inpulse 300
  • DJControl Inpulse 500
  • DJ Console 4-Mx
  • Serato
  • Djuced
  • VirtualDJ
  • Traktor
Hello Nidasheikh,


Welcome to the DJ user forum.

I suggest a few tests :
1) disable Windows 10 USB power saving setting
2) Install Djuced and test in Djuced
3) in Djuced, if you have no controls either, precise if you have sound, if you load a track and play it in clicking on the play button on the screen
4) connect the DJ controller to the PC via a USB hub which has a power adapter
5) try on another computer.


In your profile (in describe your equipement), please precise:
  • The entire firmware line (you write firmware 1.66, but in your DJ panel it should be displayed as FIRMWARE: 1.6X, TOP: 1.3X), and the TOP figure is the firmware version of the controls which do not work
  • the type of USB 3 port: is it USB type A or USB-C?
  • the complete model name of of computer.

User Experience Team


2013 Messages
Posted on 09/08/22 at 16:13:39
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0
QUOTE
Canada
  • DJControl Inpulse 300
  • DJControl Inpulse 500
  • DJ Console 4-Mx
  • Serato
  • Djuced
  • VirtualDJ
  • Traktor
Hello,


1) Please check with the DJControl Inpulse control panel if you can display the Main tab:


If your DJC Inpulse 500 control panel displays only the About panel, with no access to the main panel, the DJ controller may be stuck in Boot mode / dfu mode.
If that is the case, Deck 1 Vinyl key may be stuck down, please check if you can move it, and then unplug replug the controller. 

2) To post images on the forum, as the images are not hosted on the forum, you must:
- first upload the image on an image hosting website, as https://postimages.org/ (or https://imgbb.com/ or https://imgur.com/ and other images hosting sites....) 
- then, once the image is online, you can insert the image on the forum with a link to this image address on its hosting website.


3) Please precise

a) the computer model: if a USB peripheral does not work, the USB host (computer) role is at least as important as the USB peripheral (DJ controller) role, so knowing the full name of the computer model would help to find
- USB host chipset and embedded USB firmware,
- pre-installed antivirus (in case it is known for possibly interfering with the drivers)
- USB bus power
- USB power settings.

2) if a test in DJUCED of DJC Inpulse 500 audio (testing both the 500 WASAPI audio device and the 500 ASIO device) show the audio working or not working?

3) Does the Hercules control panel work?
Can you display the Main Panel?
In the About panel, can click on
- the speaker icon to test the audio, and do you hear any audio?
- the light icon to test the on-board LEDs, and do they light on? 

If you had posted your first message on only 1 forum, instead of posting it in several forums at the same time, you might have received feedback as this one, to complete your description, but posting the same message in several forums at the same time  makes it difficult to consolidate the discussion different forums. I often use several forums to get tech answers, but I post only 1 message at a time on 1 forum, so that the answers I get help me to improve my message & wording, and when I move to another forum, I have improved my wording and description thanks to the feedbacks on a 1st forum.  

nidasheikh


2 Messages
Posted on 09/20/22 at 23:13:49
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0
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USA
  • DJControl Inpulse 500
  • Serato
  • Djuced
Thank you! You are a life-saver! The Vinyl key was indeed stuck. I unscrewed the controller and moved it which fixed the key and also the issue. Thank you so much again!

Apologies for posting on multiple forums simultaneously - had a gig in 2 days and was panicked.

Thank you again!

User Experience Team


2013 Messages
Posted on 09/21/22 at 15:59:22
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0
QUOTE
Canada
  • DJControl Inpulse 300
  • DJControl Inpulse 500
  • DJ Console 4-Mx
  • Serato
  • Djuced
  • VirtualDJ
  • Traktor
Hello Nidasheikh,


You are welcome: I did not expect the vinyl key may remain stuck.
I have sent you an invitation on
https://www.herculesdjmixroom.com/en-us/account/friends/
please accept it so that we can exchange private messages on the forum direct message area 
https://www.herculesdjmixroom.com/en-us/account/messages/
as I would like to understand this issue.