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HELP ME - I MISS MY RMX

EQ


6 Messages
Posted on 08/21/22 at 19:28:21
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0
QUOTE
Colombia
  • DJ Console Rmx
  • Traktor
  • Ableton Live
Hi guys!

Thanks for help me.
I'm a Techno Dj & Producer from Argentina living in Medellín Colombia.
For years i use my rmx for my dj sets and ableton midi maping.
This days I have a problem with her. No light when connecting my rmx, and only work the audio cardw works. All the buttons the controller is broken. I try to updete the firmware but the audio firmawere is ok but the controller is not pased. 

Error Updating controling part: 0x00040200 (undocument error code) 
Error Updating audio part: 0X00400009 (Bulk transfer to the defice failed during TUSB Update) 
The audio card is ok, the buttons not working at any program (traktor, ableton) 
The lights not work...
Anybody help me?  Is a only problem with de firmrware or my rmx is broken? 




User Experience Team


2161 Messages
Posted on 08/23/22 at 22:13:53
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0
QUOTE
Canada
  • DJControl Inpulse 300
  • DJControl Inpulse 500
  • DJ Console 4-Mx
  • Serato
  • Djuced
  • VirtualDJ
  • Traktor
Hello EQ,

Welcome to the forum.

1) Please open the DJ Console RMX control panel, go to the about tab, and precise the firmware version (entire number as 1.0.6.32 or 1.0.3.32?


2) Please complete your computer profile in   
https://www.herculesdjmixroom.com/en-us/account/informations/
In "Hercules hardware in use", please check DJ Console Rmx
In "Describe your equipment" field, please precise
  • brand and model CPU RAM (as Lenovo Yoga Slim 7 Carbon 13ITL5 13,3" Core i5 16 GB RAM)
  • Type of USB port (for example USB 3.0 Type A, USB-C, USB hub powered by a power adapter...)
  • Environment (for example Windows 10 64-bit Version 21H2 build 19044.1526)
  • version of DJ driver (for example. 2022_HDJS_1)
3) In next message on the forum, please confirm if you have installed the Hercules drivers with a USB 3 hub which has its power supply (as asked in the warning on https://support.hercules.com/en/product/djconsolermx-en/ )

EQ


6 Messages
Posted on 01/21/23 at 16:21:46
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0
QUOTE
Colombia
  • DJ Console Rmx
  • Traktor
  • Ableton Live
Hi Team, thanks for fast help ♥ I really love hercules and i miss my controller =(.

I tried thousands of options to update the firmware and always the same error, the audio was updated but not the MIDI CONTROLLER. Attached images. I'm doing this on an old pc with windows 7 and normal usb ports. I kepp my old drivers and tried these too (2011_HDJS_7 & 2012_HDJS_3). None manages to operate the controller. I currently have version 1.0.0.32.
Could there have been a problem in the update? My controller no longer works?

PRINTS HERE: 
https://ibb.co/8jn0Mk5

I need to restore my controller. 
Hugs, and again Thanks for help me!

Emanuel Q.
https://www.emanuelquerol.com






User Experience Team


2161 Messages
Posted on 01/23/23 at 16:05:20
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0
QUOTE
Canada
  • DJControl Inpulse 300
  • DJControl Inpulse 500
  • DJ Console 4-Mx
  • Serato
  • Djuced
  • VirtualDJ
  • Traktor
Hello EQ,


Happy new year.

I do not know whether the issue lays is MCU firmware or hardware related, but if you have an eeprom programmer as this or that model
and if you are ready to remove the eeprom of the Rmx to reprogam it, I send you by email the .bin file to reprogram your eeprom. 

User Experience Team


2161 Messages
Posted on 01/24/23 at 14:07:57
0
0
QUOTE
Canada
  • DJControl Inpulse 300
  • DJControl Inpulse 500
  • DJ Console 4-Mx
  • Serato
  • Djuced
  • VirtualDJ
  • Traktor
Hello EQ,

I have another idea of possible cause for your problem: it is possible the ribbon cable between
- the main printed circuit, the circuit with the audio and the USB connector
- and the controller circuit
has moved away, and then the controller board is no longer seen by the computer and cannot be updated.

Please let me know when you come back to the forum so that I send you the guide to open the DJ Console Rmx (I cannot simply upload the guide as on wetransfer the link lasts only 7 days, so if you come back to the forum only once per month, it will not work).

EQ


6 Messages
Posted on 01/25/23 at 00:17:45
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0
QUOTE
Colombia
  • DJ Console Rmx
  • Traktor
  • Ableton Live
Hi Mate, i check this profile this days again, thanks for your help really!!
Keep in touch. I will check the forum daily waiting for the guide.

Thanks!



EQ


6 Messages
Posted on 01/25/23 at 00:20:47
0
0
QUOTE
Colombia
  • DJ Console Rmx
  • Traktor
  • Ableton Live
Hey again thanks for help me!!! Happy new year too buddy. 
I have never reprogrammed an eprom but I have some knowledge in computers. 

If the guide you give me doesn't work for me, I could try it.



Hello EQ,


Happy new year.

I do not know whether the issue lays is MCU firmware or hardware related, but if you have an eeprom programmer as this or that model
and if you are ready to remove the eeprom of the Rmx to reprogam it, I send you by email the .bin file to reprogram your eeprom. 





User Experience Team


2161 Messages
Posted on 01/25/23 at 16:59:06
0
0
QUOTE
Canada
  • DJControl Inpulse 300
  • DJControl Inpulse 500
  • DJ Console 4-Mx
  • Serato
  • Djuced
  • VirtualDJ
  • Traktor
Hello EQ,

I have sent you the elements on your private messaging here. 
Please download the 2 files without waiting as it will remain online for 7 says only.

EQ


6 Messages
Posted on 01/26/23 at 17:59:18
0
0
QUOTE
Colombia
  • DJ Console Rmx
  • Traktor
  • Ableton Live
Hey thanks buddy. This link isnt work: https://drive.google.com/file/d/0ByEQKts (say: Lo sentimos, el archivo que has solicitado no existe.) , please check.  

The Wetransfer link is ok. 
Thanks




User Experience Team


2161 Messages
Posted on 01/27/23 at 21:56:34
0
0
QUOTE
Canada
  • DJControl Inpulse 300
  • DJControl Inpulse 500
  • DJ Console 4-Mx
  • Serato
  • Djuced
  • VirtualDJ
  • Traktor
Hello,

The update of this CH341A program is on
https://www.mediafire.com/file/pu1gpmhrv3e0ria/New_Software_Alternativ o_ch341a_V1.41.zip/file

But anyway, it is not important, what is important is that you get the firmware .bin file, and the pdf guide to open the Rmx, so that
1) you open the Rmx and check if the issue is not simply a ribbon cable disconnected
2) if it is not simply a ribon cable disconnected, you may consider updating the firmware with an eeprom programmer you will find, and when you find it, its user guide will probably propose another link for to use the programmer.  

EQ


6 Messages
Posted on 01/30/23 at 21:52:10
0
0
QUOTE
Colombia
  • DJ Console Rmx
  • Traktor
  • Ableton Live
Thanks, try to open it and see that there are no disconnected wires. I doubt it because I recently took it to a technician to check it inside out and he found everything fine. I think the next step is to buy an eprom programmer. I will keep you in touch.