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Dj Console 4-Mx No longer recognized. Brief Blue Mic Button

Simba254


6 Messages
Posted on 06/21/21 at 21:57:40
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0
QUOTE
Kenya
  • DJ Console 4-Mx
  • VirtualDJ
  • Serato
  • Traktor
  • Mixxx
Greetings. I'm having serious problems configuring my Hercules Dj Console 4Mx. At first (2 days ago) it used to connect to my computer and would even be detected by virtual Dj and Device manager. However, any input i put to the controller did not do anything on the software.Then only a few buttons would light up (Mic, Shift, Decks, Files) The jog wheels would light too when touched and I'd use the controller as a soundcard. However, since the controller wasn't really accepting any input, I did a series of driver uninstallations and reinstallations.

After this, it seems the device just went dead. It has never been detected since then, no matter which port or Computer i connect it to. It is also not detected on Device MAnager and even after installing drivers, I have to head on the 'Add Legacy Drivers' and select it from the list so I can install it. EVen after this, there is an exclamation mark besides the driver icons.

On Device manager, i have these errors on Bulk Drivers : "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)  Object Name not found."

And this on This HERCULES DJMIX USB Audio Devices." device is not working properly because Windows cannot load the drivers required for this device. (Code 31) Object Name not found."

When plugged in, Just the Mic buttons lights up briefly for 5 seconds then dims. I have installed the latest drivers available at: https://support.hercules.com/en/product/djconsole4mx-en/ (HDJS_2020.exe). I have also tried a different cable.. No success

Since day 1, i have noticed that the Hercules Dj Tray icon has a red X. The options 'Open' 'Select Device' and Advanced Settings are Greyed out. Upon opening the Firmware updater, I get the error that my drivers are not the latest. And the application 'HDJSeries2Updater.exe' only open a window like a flash but it disappears before i can see or do anything.


Using Hercules Dj Console 4-Mx with Virtual Dj 8
Laptop: HP Notebook 15-ay020tu
OS: Windows 10.0 Pro 64 Bit Build 18362
RAM: 4 GB
CPU: Core i3-5005 U CPU @2.0 GHz,  CPUs
Software in Use: (2020.HDJS.1) from : https://support.hercules.com/en/product/djconsole4mx-en/


Can you help me identify the problem? 
Is there any info you need from me.
Any help will be appreciated.



Simba 254

User Experience Team


1608 Messages
Posted on 06/22/21 at 00:17:29
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0
QUOTE
Canada
  • DJControl Inpulse 300
  • DJControl Inpulse 500
  • DJ Console 4-Mx
  • Djuced
  • VirtualDJ
  • Serato
  • Traktor
Hello Simba,

Welcome to the forum.
I am not sure of it but I suppose the DJ Console 4-Mx firmware is bricked, and cannot be reprogrammed via the USB.
Have you used or can you use an eeprom programmer as the CH341 programmer?
https://www.amazon.co.uk/WINGONEER-EEPROM-Routing-Programmer-CH341A/dp /B01H938PRK/
If you d not feel at ease with it, do you know an electronic repair store which is at ease with programming eeprom? 

Simba254


6 Messages
Posted on 06/22/21 at 01:41:44
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0
QUOTE
Kenya
  • DJ Console 4-Mx
  • VirtualDJ
  • Serato
  • Traktor
  • Mixxx
Thank you.
I appreciate that you took the time to respond.

That sucks, I've barely used this controller. ANd yes, I agree there is that likelyhood that I bricked it tinkering with the drivers and updates. 
Yes, I am aware of an electronics shop that deals with controller repairs.
I also understand there are some file(s) that I would need? How would I access these file(s)? 
Also, is there a tutorial with the step by step procedures that you'd point me to?

I can attempt reprogramming it myself before giving up on it as there really nothing to lose at this point. 



Simba 254

User Experience Team


1608 Messages
Posted on 06/22/21 at 18:32:44
0
0
QUOTE
Canada
  • DJControl Inpulse 300
  • DJControl Inpulse 500
  • DJ Console 4-Mx
  • Djuced
  • VirtualDJ
  • Serato
  • Traktor
Hello,

I have sent you an invitation on https://www.herculesdjmixroom.com/en-us/account/friends/, please accept it as it is the only way I can send send you the firmware by the forum private messaging.

Please do not open several discussions on the same subject.

Simba254


6 Messages
Posted on 06/25/21 at 22:32:06
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0
QUOTE
Kenya
  • DJ Console 4-Mx
  • VirtualDJ
  • Serato
  • Traktor
  • Mixxx
Update:
I got the EEPROM Writer.
Only waiting upon the bin file. I did accept your invite.  

***


Simba 254

User Experience Team


1608 Messages
Posted on 06/29/21 at 12:23:54
1
0
QUOTE
Canada
  • DJControl Inpulse 300
  • DJControl Inpulse 500
  • DJ Console 4-Mx
  • Djuced
  • VirtualDJ
  • Serato
  • Traktor
Hello Simba254,

I have sent you the file by the private messaging, please download it as the Wetransfer link lasts only 7 days.

Simba254


6 Messages
Posted on 06/30/21 at 13:27:57
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0
QUOTE
Kenya
  • DJ Console 4-Mx
  • VirtualDJ
  • Serato
  • Traktor
  • Mixxx
Got that... Thanks!

I Willl post an update on how the repair process will turn out. 




Simba 254

Simba254


6 Messages
Posted on 07/15/21 at 00:15:53
0
0
QUOTE
Kenya
  • DJ Console 4-Mx
  • VirtualDJ
  • Serato
  • Traktor
  • Mixxx
UPDATE: Happy to announce that Reprogramming the EEPROM Chip fixed my 4-Mx!!! I can now enjoy the beauty of the 4-Mx!

If anyone is experiencing problems, I created a post on my website on how to dismantle the console and reprogram the chip using a USB Programmer. You can see the post here: https://bit.ly/2U5JLHY

Happy to help if facing problems . A big thanks to the UX Team here. It was more helpful than submitting a ticket to support on the official page! 

Cheers!!!





Simba 254

User Experience Team


1608 Messages
Posted on 07/16/21 at 12:35:42
0
0
QUOTE
Canada
  • DJControl Inpulse 300
  • DJControl Inpulse 500
  • DJ Console 4-Mx
  • Djuced
  • VirtualDJ
  • Serato
  • Traktor
Hello,

Thanks for the feedback and the online process description.