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Treiber funktioniert nicht Code 10 Windows 10

Zoddl


5 Messages
Posted on 01/14/22 at 18:26:05
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Germany
  • DJ Control Mp3 e2
  • Mixxx
Hi,

Ich benutze seit Jahren die Herkules Mp3 e2 und nie Probleme gehabt beim Installieren oder nutzen mit Mixxx. Habe jetzt einen Neuen Laptop Acer Nitro 5 und beim anschliessen und nach installation vom aktuellen Herkules treiber wird mir unter Geräte Fehler mit Treiber angezeigt. So weit ich weiss sind am Nitro 5 nur USB 3 ports. Bin etwas Ratlos.

Zoddl


5 Messages
Posted on 01/14/22 at 18:28:24
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Germany
  • DJ Control Mp3 e2
  • Mixxx

Zoddl


5 Messages
Posted on 01/14/22 at 18:30:33
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0
QUOTE
Germany
  • DJ Control Mp3 e2
  • Mixxx

User Experience Team


1944 Messages
Posted on 01/17/22 at 10:09:57
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Canada
  • DJControl Inpulse 300
  • DJControl Inpulse 500
  • DJ Console 4-Mx
  • Serato
  • Djuced
  • VirtualDJ
  • Traktor
Hello Zoddl,



Welcome on the forum.


I am afraid I may have a bad piece of news, so please check your system as hereafter.


Please run Windows 10 (or 11) device manager.
  • Right click on Windows button on bottom left
  • Select Device Manager in the menu, open the Device Manager 
  • Expand the group "Universal Serial Bus controllers"
If in the list you have AMD USB 3.10 or 3.20 eXtensible Host Controller 

that is the problem: DJControl MP3e2 USB declaration (what the hardware peripheral = DJControl MP3 e2 declare to the host) does not respect one of USB 3 specification: up to now, other USB hosts accept it, but AMD USB 3 Host bans USB devices whose wording does not fit with this USB 3 specification.

If you are in this situation, if in the "USB Serial Bus controllers" the USB host is an AMD USB 3
  • if there is no USB host listed from other manufacturers, DJControl MP3 e2 cannot be detected on the PC (no driver update may change this as AMD USB host does not enumerate DJControl MP3 e2, so Hercules DJ drivers cannot see it),
  • if you see another USB Controller Host which is not AMD in the , you can try if you can find which USB ports are connected to this other USB host as it is the USB ports where you must connect DJControl MP3 e2. 

Zoddl


5 Messages
Posted on 02/03/22 at 00:02:08
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Germany
  • DJ Control Mp3 e2
  • Mixxx
Thanks for your Reply. 

Zoddl


5 Messages
Posted on 02/03/22 at 00:03:06
0
0
QUOTE
Germany
  • DJ Control Mp3 e2
  • Mixxx

User Experience Team


1944 Messages
Posted on 02/04/22 at 10:15:44
0
0
QUOTE
Canada
  • DJControl Inpulse 300
  • DJControl Inpulse 500
  • DJ Console 4-Mx
  • Serato
  • Djuced
  • VirtualDJ
  • Traktor
Hello Zoddl,

Thanks: as you have no other USB host that AMD USB 3.1 on this computer, DJControl MP3 e2 cannot be entirely enumerated on this computer.
It is a hardware incompatibility: a declaration of DJ Control MP3 e2 has not the appropriate length for AMD USB 3.1 & higher host.