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firmware update djcontrol instinct went wrong

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Topic starter

i recently started using my djcontrol instinct again. downloaded latest drivers and instlled it
after connecting it it asked to update the firmware, but for some reason that goes wrong constantly

what is wrong? i tried on w10 and win 7

 
i found a log file also:

 [start session]

09:34:55.718 monday march 14, 2016
+00:00.009 djherculesmix series firmware updater (4.3.5.0)
+00:00.009 gui size detection: 0
+00:00.009 gui size after constraint: 0
+00:00.018 initialization completed.
+00:00.083 searching for a device which require firmware update...
+00:00.083 selectdeviceneedupdate with preference product code:0
+00:00.083 selectdeviceneedupdate: device found! required: audio=1 (full:0) ctrl=0 btooth=0
+00:00.083 selectdeviceneedupdate: device djcontrol instinct show audio:1, show ctrl:0
+00:00.083 we have found a device that need firmware update. (10)
+00:00.083 display: preparation, audio and final check.
+00:00.083 selectdeviceneedupdate with preference product code:12
+00:00.083 selectdeviceneedupdate: device found! required: audio=1 (full:0) ctrl=0 btooth=0
+00:00.083 selectdeviceneedupdate: device djcontrol instinct show audio:1, show ctrl:0
+00:00.083 --> djcontrol instinct [type: 10, ctrltype: 0x00000001, ctrlboot: 0 (wait: 0, need:0)] m_nflags=0x00000423
+00:00.083     version [audio: 0, ctrl: 0 / file audio:21 (full:0), ctrl: 0, bluetooth: 0]
+00:00.083     required [audio boot: 0, audio update: 1 (full:0), ctrl update: 0, bluetooth: 0]
+00:00.083     completed [audio update: 0, ctrl update: 0, bluetooth update: 0]
+00:00.083     show [audio: 1, ctrl: 0, ask update:1, update start:0]
+00:00.083     wait [unplug: 0, plug: 0] (symblink: ?usb#vid_06f8&pid_b110#5&1bb80c05&0&1#{eda12b5c-0688-4ebb-9ee0-90500ee975a4})
+00:00.083 asking the user to click ok to proceed for djcontrol instinct update.
+00:07.415 the user has click ok to proceed for djcontrol instinct update.
+00:07.419 selectdeviceneedupdate with preference product code:12
+00:07.419 selectdeviceneedupdate: device found! required: audio=1 (full:0) ctrl=0 btooth=0
+00:07.419 selectdeviceneedupdate: device djcontrol instinct show audio:1, show ctrl:0
+00:07.419 --> djcontrol instinct [type: 10, ctrltype: 0x00000001, ctrlboot: 0 (wait: 0, need:0)] m_nflags=0x00000423
+00:07.419     version [audio: 0, ctrl: 0 / file audio:21 (full:0), ctrl: 0, bluetooth: 0]
+00:07.419     required [audio boot: 0, audio update: 1 (full:0), ctrl update: 0, bluetooth: 0]
+00:07.419     completed [audio update: 0, ctrl update: 0, bluetooth update: 0]
+00:07.419     show [audio: 1, ctrl: 0, ask update:0, update start:1]
+00:07.419     wait [unplug: 0, plug: 0] (symblink: ?usb#vid_06f8&pid_b110#5&1bb80c05&0&1#{eda12b5c-0688-4ebb-9ee0-90500ee975a4})
+00:07.419 step 1. preparation succeed: ok.
+00:07.419 start audio firmware update of djcontrol instinct with c:program filesdjherculesmixaudiodj console seriesfirmwareinstinct_lm3s.dja.
+00:23.124 selectdeviceneedupdate with preference product code:12
+00:23.124 selectdeviceneedupdate: device found! required: audio=1 (full:0) ctrl=0 btooth=0
+00:23.124 selectdeviceneedupdate: device djcontrol instinct show audio:1, show ctrl:0
+00:23.124 --> djcontrol instinct [type: 10, ctrltype: 0x00000001, ctrlboot: 0 (wait: 0, need:0)] m_nflags=0x000004e9
+00:23.124     version [audio: 0, ctrl: 0 / file audio:21 (full:0), ctrl: 0, bluetooth: 0]
+00:23.124     required [audio boot: 0, audio update: 1 (full:0), ctrl update: 0, bluetooth: 0]
+00:23.124     completed [audio update: 0, ctrl update: 0, bluetooth update: 0]
+00:23.124     show [audio: 1, ctrl: 0, ask update:0, update start:1]
+00:23.124     wait [unplug: 0, plug: 0] (symblink: ?usb#vid_06f8&pid_b110#5&1bb80c05&0&1#{eda12b5c-0688-4ebb-9ee0-90500ee975a4})
+00:23.124 audio firmware update completed, ask unplug.
+00:23.532  * device change notify * 
+00:23.791 selectdeviceneedupdate: list empty.
+00:23.791 user has unplug, waiting for the user to plug back the djcontrol instinct.
+00:24.774  * device change notify * 
+00:25.040 selectdeviceneedupdate: list empty.
+00:25.040 waiting for plug.
+00:25.425  * device change notify * 
+00:25.665 selectdeviceneedupdate with preference product code:12
+00:25.665 selectdeviceneedupdate: device found! required: audio=1 (full:0) ctrl=0 btooth=0
+00:25.665 selectdeviceneedupdate: device djcontrol instinct show audio:1, show ctrl:0
+00:25.665 --> djcontrol instinct [type: 10, ctrltype: 0x00000001, ctrlboot: 0 (wait: 0, need:0)] m_nflags=0x000004e9
+00:25.665     version [audio: 0, ctrl: 0 / file audio:21 (full:0), ctrl: 0, bluetooth: 0]
+00:25.665     required [audio boot: 0, audio update: 1 (full:0), ctrl update: 0, bluetooth: 0]
+00:25.665     completed [audio update: 1, ctrl update: 0, bluetooth update: 0]
+00:25.665     show [audio: 1, ctrl: 0, ask update:0, update start:1]
+00:25.665     wait [unplug: 0, plug: 0] (symblink: ?usb#vid_06f8&pid_b110#5&1bb80c05&0&1#{eda12b5c-0688-4ebb-9ee0-90500ee975a4})
+00:25.665 step 2. fail. audio firmware: 0 (it should be at least: 21).
+04:05.517 application will terminate.
[end session]
---smch-
0
Topic starter

i am at this point now:
 

i select  instinct_lm3s.dja, click update. After a few seconds i hear the usb disconnect sound, and thats it. Nothing is updated

Please help 

0

Try the following, preferably on your Windows 7 system:

- Be sure to connect to a USB 2.0 port directly. Do not use a USB hub or a USB 3.0 port (the blue ones).

- With the Manual Fimrware updater open, connect the Instinct while pressing the FILES and FOLDER buttons, and keep them pressed until the device appears in the updater.

Proceed to the update and let us know if it manages to complete this time.

0
Topic starter

no difference. It detects the instinct, but flashing just doesn't complete
I altso tried on osx in the meantime, no difference either 

0
Topic starter

i shortly see a msg done, you can disconnect the device. A usb disconnect sound, but then it still says firmware-audio = 0

0
Topic starter

very strange. Yesterday i did a reboot, and suddenly the device was working again. having Firmware-audio 21, instead of 0
This morning i want to try again, and again its at 0 , and not working, and i am getting the firmware updater launched

anyone? 

0

Hello,

Please confirm you connect the DJControl Instinct directly on the USB port of the computer (not via a USB hub).
It may be a bad contact in the USB cable.

0
Topic starter

yes, directly, as you described

i tried to reproduce my steps from yesterday, with no luck. It seems dead again 

0

Hello,

It may also be a power supply issue: can you check if you get the same behaviour when you boot your PC with the DJ controller already connected?

0
Topic starter

My air controller has the same issue with audio file 23.

My error is 0x0040002A (Undocemented error code) 

0

Hello heubie,

As you meet any technical problem, please fill your profile in clicking on "My Space"> "My Profile" .

You have 3 fields to list your equipment:
- In "Hercules equipment in use", please check your Dj controller,
- In "Software in use", check your DJ software,
- In "Describe your equipment": describe your computer brand and model, CPU, quantity of RAM, version of Windows or Mac OS, version of DJConsole Series driver package, version of DJ software.